Tiledesk
Open-source no-code chatbot platform with LLM and live chat support
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About
Tiledesk is an open-source customer engagement platform that combines AI-powered chatbots with live chat, enabling businesses to automate support while seamlessly handing off to human agents when needed. Its no-code chatbot builder lets teams design conversation flows visually, connect large language models, and deploy bots across websites, WhatsApp, Facebook Messenger, and other channels without writing a single line of code.
The platform supports native integration with OpenAI, allowing businesses to build GPT-powered support agents that can answer questions from a knowledge base, handle FAQs, route tickets, and collect customer information automatically. The open-source nature of Tiledesk means companies with strict data privacy requirements can self-host the entire stack.
Tiledesk is used by thousands of businesses worldwide, from startups to enterprises, who want the flexibility of open-source software combined with the power of modern LLMs. Its hybrid model — AI first, then human escalation — ensures customers always get resolved efficiently.
The platform supports native integration with OpenAI, allowing businesses to build GPT-powered support agents that can answer questions from a knowledge base, handle FAQs, route tickets, and collect customer information automatically. The open-source nature of Tiledesk means companies with strict data privacy requirements can self-host the entire stack.
Tiledesk is used by thousands of businesses worldwide, from startups to enterprises, who want the flexibility of open-source software combined with the power of modern LLMs. Its hybrid model — AI first, then human escalation — ensures customers always get resolved efficiently.
Product Features
- No-code visual chatbot flow builder
- LLM integration with OpenAI GPT models
- Live chat with human agent handoff
- Multi-channel: website, WhatsApp, Messenger, Telegram
- Knowledge base Q&A with AI grounding
- Intent detection and entity extraction
- Ticket management and routing
- Self-hostable on Docker or cloud
- REST API and webhooks for custom integrations
- Analytics dashboard for bot and agent performance
- LLM integration with OpenAI GPT models
- Live chat with human agent handoff
- Multi-channel: website, WhatsApp, Messenger, Telegram
- Knowledge base Q&A with AI grounding
- Intent detection and entity extraction
- Ticket management and routing
- Self-hostable on Docker or cloud
- REST API and webhooks for custom integrations
- Analytics dashboard for bot and agent performance
About the Publisher
Tiledesk was founded in 2017 in Italy and has grown into one of the most popular open-source customer communication platforms. The company offers both a cloud-hosted version and a self-hosted enterprise edition, giving organizations full control over their customer data. Tiledesk has been recognized as a leading open-source alternative to commercial live chat platforms like Intercom and Zendesk, with a growing community of developers and businesses deploying it globally.