Twig
AI assistant that resolves customer support issues instantly using your knowledge base
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About
Twig is an AI-powered customer support assistant that plugs into your existing knowledge base, help center, and documentation to resolve customer issues instantly — without routing them through a human agent queue. When a customer submits a question, Twig's AI searches your knowledge sources, synthesizes the most relevant information, and delivers a precise, cited answer in seconds.
What makes Twig distinctive is its citation-first approach: every answer links directly to the source document, giving customers confidence in the response and allowing them to dig deeper if needed. The AI learns from feedback over time, improving its accuracy for the specific questions your customers ask most frequently.
Twig integrates with major documentation and support platforms including Zendesk, Intercom, Freshdesk, Confluence, and Notion. It's used by technical SaaS companies where product documentation is extensive and customers often have complex, specific questions that require precise answers rather than generic guidance.
What makes Twig distinctive is its citation-first approach: every answer links directly to the source document, giving customers confidence in the response and allowing them to dig deeper if needed. The AI learns from feedback over time, improving its accuracy for the specific questions your customers ask most frequently.
Twig integrates with major documentation and support platforms including Zendesk, Intercom, Freshdesk, Confluence, and Notion. It's used by technical SaaS companies where product documentation is extensive and customers often have complex, specific questions that require precise answers rather than generic guidance.
Product Features
- AI answers with source citations from your knowledge base
- Connects to Zendesk, Intercom, Freshdesk, Confluence, Notion
- 24/7 instant responses without human agents
- Confidence scoring for answer reliability
- Feedback loop for continuous improvement
- Multi-language answer generation
- Conversation history and analytics
- Custom API for embedding in any product
- Escalation routing for low-confidence answers
- GDPR-compliant data handling
- Connects to Zendesk, Intercom, Freshdesk, Confluence, Notion
- 24/7 instant responses without human agents
- Confidence scoring for answer reliability
- Feedback loop for continuous improvement
- Multi-language answer generation
- Conversation history and analytics
- Custom API for embedding in any product
- Escalation routing for low-confidence answers
- GDPR-compliant data handling
About the Publisher
Twig was founded in 2022 with the mission of making enterprise knowledge instantly accessible to customers. The company identified that the biggest bottleneck in customer support wasn't human capacity but the inability to quickly surface the right answer from large, complex documentation sets. Twig's team brings together expertise in NLP, knowledge management, and customer experience. The platform serves technology companies that invest heavily in documentation and want that investment to directly reduce support costs.